Frequently asked questions

EliteLux Store is a premium destination for high-quality, stylish, and luxurious watches. We specialize in offering a curated collection of timepieces that blend elegance with functionality, ensuring our customers receive both exceptional craftsmanship and timeless designs. Whether you're looking for a sophisticated everyday watch or a statement piece, EliteLux Store is committed to delivering excellence and style.

If you receive a damaged or incorrect product, please contact our customer support team within 24 hours of delivery at aadityasachdeva9999@gmail.com ()or WhatsApp us at 8368095127. Kindly provide your order details along with clear photos of the product and packaging. We will review your request and arrange for a replacement or refund as per our return policy. Your satisfaction is our priority!

Our return policy allows customers to return products within 7 days of delivery, provided they are unused, in their original packaging, and accompanied by the purchase receipt. To initiate a return, contact our support team at aadityasachdeva9999@gmail.com ()or WhatsApp us at 8368095127 with your order details and reason for return. Once approved, we will guide you through the return process. Please note: • Customized or final-sale items are non-returnable. • Return shipping costs are the customer’s responsibility unless the product is defective or incorrect. • Refunds are processed once we receive and inspect the returned item. For more details, please check our full Return & Refund Policy on our website.

To keep your watch in excellent condition: • Regular Cleaning: Wipe your watch with a soft, dry cloth to remove dust and moisture. • Avoid Water Exposure: Unless specified as water-resistant, keep your watch away from water. • Proper Storage: Store your watch in a cool, dry place, preferably in a watch box or pouch. • Avoid Magnetic Fields: Keep your watch away from strong magnetic sources like phones and speakers. • Battery & Servicing: Replace the battery when needed and get regular servicing to maintain its performance. We also provide a 2-year machine warranty and guarantee to ensure your watch remains in the best condition. 4o

You can track your order easily by following these steps: 1. Order Confirmation Email: After placing your order, you will receive a confirmation email with a tracking number and a link. 2. Tracking on Our Website: Visit our Order Tracking page and enter your tracking number to check the status. 3. Courier Website: If your order is shipped via a third-party courier, use their official website and enter the tracking ID provided. 4. Customer Support: If you face any issues tracking your order, feel free to contact us via email at aadityasachdeva9999@gmail.com ()or WhatsApp at 8368095127. We are always here to assist you!